About Us
Clember is a fast-growing European cybersecurity startup that is rethinking security consulting.
Our AI-powered solution automates analysis, reporting, and compliance processes and delivers well-founded security insights within minutes, instead of weeks of manual work. We help security consultants and companies gain a holistic understanding of their security posture and translate it into concrete, prioritized actions.
As an agile AI-native startup, we believe great products are built by people who take ownership, think ahead, and actively shape the future. We offer an environment where responsibility, co-creation, and personal growth are a given, with plenty of room to experiment, innovate, and turn ideas into reality.
To strengthen our customer-facing team, we are looking for a proactive and communicative Customer Success Lead.
Your Responsibilities
- Act as the primary point of contact for customers throughout their lifecycle, from onboarding to long-term success
- Guide customers in adopting and effectively using our AI-native cybersecurity platform
- Translate customer goals and challenges into actionable recommendations and product feedback
- Proactively identify risks, opportunities, and growth potential within customer accounts
- Support customers in interpreting AI-generated insights and turning them into concrete security actions
- Collaborate closely with product, AI, sales, and engineering teams to continuously improve the customer experience
- Collect structured feedback from customers to help shape product, UX, and AI roadmap decisions
- Help build scalable customer success processes and best practices in a growing startup environment
“Clember is a place where your work truly matters. The team is sharp, collaborative, and focused on solving real problems in cybersecurity. It’s fast-paced, supportive, and full of opportunities to grow.”
Patrick Bollman
Lead Software Engineer
Your Profile
- Degree in Business, IT, Security, or a comparable qualification, or equivalent practical experience
- Experience in customer success, consulting, account management, or a similar customer-facing role
- Strong communication skills with the ability to explain complex technical or AI-driven topics clearly
- Affinity with technology, AI-native software, and ideally cybersecurity or SaaS platforms
- Proactive, solution-oriented mindset with a strong sense of ownership
- Comfortable working with data, insights, and dashboards to support customer outcomes
- Ability to build trusted relationships with customers and internal stakeholders
- Independent, structured way of working in a fast-paced startup environment
- Passion for helping customers succeed and for continuous improvement
- Good command of Dutch and English
What We Offer
- Attractive salary package and flexibility for individual benefits
- Flexible working hours and home office options
- State-of-the-art technical equipment
- Training opportunities, conferences, and certifications
- High level of creative freedom, short decision-making paths, and the chance to actively shape an AI-native cybersecurity product from an early stage
Want to become part of the Clember team?
Want to join the Clember team and reshape the cybersecurity industry?
We’re always eager to talk to talented, hungry individuals!
Send your resume to hello@clember.ai.